Indaba 2017: The changing face of tourism

Indaba 2017: The changing face of tourism

The environment, visitor expectations, trends and developments – all these are contributing to dramatic long-term changes in the tourism sector. That’s what Cape Town Tourism will reveal in Durban, KwaZulu-Natal at INDABA 2017.

Building onto a multifaceted narrative to be shared by participants at the event, one of the largest tourism marketing events in Africa, the organisation highlights three areas that will dramatically alter the face of tourism in the years to come:

Halaal-friendly tourism

According to Mastercard-CrescentRating Global Muslim Travel Index, Muslim visitor arrivals at destinations (globally) were estimated to be 117 million in 2015, and are projected to grow to 168 million by 2020. South Africa is ideally positioned to attract a higher share of this segment. Cape Town Tourism is engaging with CrescentRating and HalalTrip to tap into this lucrative market, given that Cape Town, with its substantial Muslim community is well-placed to encourage this.


The rise of the SMME


It is estimated that within 20 years, 90 percent of all companies in SA will be SMMEs. Within the tourism sector, this is encouraging for emerging entrepreneurs, particularly those from an informal business environment. Smaller operators are able to act in agile response to niche demands, providing a fresh take on tourism for visitors. More than tourism, these SMMEs are often community-driven, so the benefits are direct rather than tickling down. This will revolutionise how visitors encounter destinations all year round, helping to counteract seasonality, a rapidly diminishing concept in a country where the gap between winter and summer seems to be narrowing.


Large developments and investor confidence


The opening of Zeitz MOCAA in the Silo District of the V&A Waterfront in the latter part of 2017 gives a hint of things to come: the grand vision that has resulted in this development has shown that great ideas, vision and investor confidence will all aid in driving tourism, through the creation of attractions and experiences that add value to an already-rich foundation. The snowball of investment: as the demand increases, so hotels are developed and infrastructure is improved, allowing for greater capacity for more visitors, over and over.

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Enver Duminy, CEO, Cape Town Tourism:


“The tourism landscape is changing; new interests are emerging and we’re coming of age into an exciting world where visions are becoming reality. As destinations reinvent themselves to stay relevant, we’re providing value upon added value for visitors, ensuring that growth in the sector continues. What you see and experience this year in destination will be completely different from what you see and how you experience it in twenty years’ time.”

Author: Juergen T Steinmetz

Juergen Thomas Steinmetz has continuously worked in the travel and tourism industry since he was a teenager in Germany (1979), beginning as a travel agent up through today as a publisher of eTurboNews (eTN), one of the world’s most influential and most-read travel and tourism publications. He is also Chairman of ICTP. His experiences include working and collaborating with various national tourism offices and non-governmental organizations, as well as private and non-profit organizations, and in planning, implementing, and quality control of a range of travel and tourism-related activities and programs, including tourism policies and legislation. His major strengths include a vast knowledge of travel and tourism from the point of view of a successful private enterprise owner, superb networking skills, strong leadership, excellent communication skills, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, and advisory skills in both political and non-political arenas with respect to tourism programs, policies, and legislation. He has a thorough knowledge of current industry practices and trends and is a computer and Internet junkie.

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