Tourism authorities have asked immigration officers at Ngurah Rai International Airport in Bali to improve their visa on arrival service following complaints from foreign visitors.
“The problem with the immigration division at Ngurah Rai International Airport, especially its visa on arrival service, looks like a severe disease,” Bali Tourism Agency head Ida Bagus Kade Subhiksu told kompas.com on Wednesday.
He added that foreign tourists had to line up for hours in a heavily crowded booth to obtain their visas on arrival.
“Once I received a report saying that a tourist went mad because of the inconvenient service at the immigration booth,” Subhiksu said.
The Bali administration has been urging the central government to fix the matter, but the trouble has remained unaddressed, he added.