Hawaiian Airlines: Best on-time performance and fewest consumer complaints


Hawaiian Airlines earned the airline industry’s No. 1 ranking for best on-time performance and fewest consumer complaints in August, as reported by the U.S. Department of Transportation (DOT) in its monthly Air Travel Consumer Report.

Hawaiian led all carriers in punctuality with 94.7 percent of its flights arriving as scheduled during August, which placed Hawaii’s biggest and longest-serving carrier 15.0 percentage points above the industry average of 79.7 percent.

Additionally, Hawaiian earned the top ranking in the category of consumer complaints, with the DOT recording a perfect score of zero complaints received in August.

In the area of baggage handling, Hawaiian finished second overall during the month with anaverage of 2.11 mishandled baggage reports for every 1,000 passengers served.

Hawaiian also ranked third among all carriers for fewest cancelled flights at 0.3 percent, representing 18 cancellations out of 6,602 total flights in August.

The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at airconsumer.ost.dot.gov/reports/atcr09.htm.

Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags during that same period (No. 1 from 2005-2007, No. 2 in 2008) as reported by the U.S. Department of Transportation.