Singapore Airlines loaded wrong fare and wants travel agents to pay for the mistake
Singapore Airlines loaded the wrong airfare in the computer system and now wants the travel agents to pay the difference.
Singapore Airlines loaded the wrong airfare in the computer system and now wants the travel agents to pay the difference. The airline apparently blames travel agents for selling business class fares at economy rates.
900 business class airfares were sold in Australia at economy rates.
But now Singapore Airlines is demanding travel agents inform their clients of the issue and charge them the difference — which in some cases is as much as $5000.
Travel agents who do not recover the money from clients have been told they will have to pay up themselves.
A Singapore Airlines spokeswoman confirmed the airline had “recently reassigned a booking subclass originally designated to economy class bookings to be used for business class bookings from December 8, 2014”.
“We have been notified that a small number of travel agents have sold tickets against this reassigned business class subclass, at an economy class fare level,” said the spokeswoman.
“The airfare conditions for the fare clearly stated that it was only valid for economy class travel.”
“We are working with our travel agent partners to ensure that our customers are notified of this issue so that steps can be made to ensure there is no disruption to their travel plans,” the spokeswoman said.
Singapore Airlines recently offered economy class return deals in Australia for as little as $1554 from Sydney to Barcelona, and $1769 from Melbourne to London for travel between March and November next year.
A Flight Centre spokesman said they became aware of the issue on Saturday and notified Singapore Airlines – but the problem was not rectified until Monday.
“The fare showed up in the booking system that online and bricks and mortar travel agents use as a business class fare, although it was also listed as economy in the fare rules – hence our messages to the airline over the weekend,” he said.