Malta-based CHI Hotels & Resorts (CHI) held a graduation ceremony at the Corinthia Hotel St. George’s Bay, Malta to award proficiency certificates to 37 departmental operational coaches from CHI’s Malta hotels who have concluded an intensive “Reach for the Stars” train the trainer program. This was developed by the company’s corporate talent division as one of the modules of a more comprehensive set of 123s included in CHI’s newly-launched corporate operational training manual, which has been endorsed by the Institute of Hospitality Industry of the United Kingdom.
Under the guidance of training and development manager Petra Ellul-Mercer, a nucleus of specialized trainers were selected on the criteria of their positive work attitude, willingness to help others, service delivery skills, and excellent job knowledge. They will now be imparting their newly-gained training skills and CHI’s company values to all their colleagues at their place of work.
The award ceremony took place amid a firmament of glowing stars and upbeat motivational sounds and visuals that afforded the graduates an amusing look back at their training period. They were then presented with their certificates by CHI’s chief executive officer and managing director Tony Potter in the presence of Corinthia Group co-founders Joe, George, and Victor Pisani.
Congratulating the newly-qualified trainers, Tony Potter commented: “At a time when the industry is experiencing a lull in business due to the current economic situation, it is encouraging to see so much trust, initiative, and enthusiasm emerge from our very own ranks, both in terms of our talent teams at our corporate office and our hotels across all our brands, namely Corinthia, Wyndham, Ramada Plaza, and independent properties. Many team members are heeding our call to come forward and grasp this opportunity to improve their skills and train their colleagues in readiness for the upsurge in business levels that is bound to follow these lean times.”
During the ceremony, another key training program was launched, targeting specifically the international Corinthia five-star brand. The “Spirit of Corinthia Hospitality Worldwide” is a cultural training program focusing on all team members, including top management. It is due to be launched within the third quarter of this year.
About CHI Hotels & Resorts
Based in Malta, CHI Hotels & Resorts (CHI) is a leading hands-on hotel management company that provides the full range of technical assistance and management services to hotel owners worldwide. CHI is the exclusive operator and developer for the luxury Corinthia Hotels brand, as well as the Wyndham and Ramada Plaza brands in Europe, Africa, and The Middle East.
CHI draws on a heritage of over 45 years in delivering high-quality services to hotel guests and an optimum rate of return to owners and investors in diverse business environments. Their experience across their three brands extends to management of luxury and upscale properties in city and resort locations and products ranging from boutique to conference and spa hotels. CHI also operates various restaurants under brands such as “Rickshaw” and has its own spa division.
CHI Hotels & Resorts is a joint venture between International Hotel Investments plc (IHI) – 70 percent and The Wyndham Hotel Group (WHG) – 30 percent.