satisfaction | eTurboNews

2011 North America Hotel Guest Satisfaction Index Study

Hotel guest satisfaction with costs, fees up, overall satisfaction tanks

WESTLAKE VILLAGE, Calif.

The Bahamas exceeds visitor expectations in key performance areas

Survey: Bahamas visitor satisfaction at all time high

NASSAU, The Bahamas – Arrivals to The Islands Of The Bahamas in 2010 soared past five million ... read more

Airline-Passenger Satisfaction Survey

Survey: Passengers are happier with airlines

Overall consumer satisfaction with North American airlines is on the ascent, reversing three ... read more

Chinese Tourism To Korea

Report: Many Chinese tourists less than satisfied with Korea

By Do Je-hae, Kwon Mee-yoo

Korea has high hopes for hosting Chinese travelers, who are increasing in number worldwide and ... read more

Pioneering Project

PolyU launches Tourist Satisfaction Index to gauge the satisfaction level of tourists

By eTN Staff Writer

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University ... read more

Airline Industry

Alaska and JetBlue are good, but customers' overall satisfaction with airlines falls

Baggage and other fees frustrate us, and pricey tickets make us petulant.

UK

Is medical tourism worth the risk?

By timesonline.co.uk

British NHS dentists were accused this week of over-treating patients to maximise profits.

Satisfaction With Upscale Properties Remains Stable

Despite softening market conditions, hotel guest satisfaction with economy and mid-scale properties in Europe improves

By eTN

WESTLAKE VILLAGE, CA — Even in the midst of economic conditions that have negatively impacted ... read more

Primarily Due To People Factors Rather Than High Prices

Overall satisfaction in airline industry declines to three-year low

By eTN

Deteriorating levels of customer service provided by airline staff, rather than high fares and ... read more

Customer Satisfaction HIts The Rock Bottom

US Airways at the bottom of airline customer satisfaction survey

US Airways Group Inc. ranks dead last in a new customer satisfaction survey of airlines. ... read more