UK

Is medical tourism worth the risk?

British NHS dentists were accused this week of over-treating patients to maximise profits.

Satisfaction With Upscale Properties Remains Stable

Despite softening market conditions, hotel guest satisfaction with economy and mid-scale properties in Europe improves

WESTLAKE VILLAGE, CA — Even in the midst of economic conditions that have negatively impacted travelers around the globe, customer satisfaction with hotels in Europe has improved since 2007 in two k

Primarily Due To People Factors Rather Than High Prices

Overall satisfaction in airline industry declines to three-year low

Deteriorating levels of customer service provided by airline staff, rather than high fares and additional charges for amenities, have led to a significant decline in customer satisfaction with airline carriers, according to the J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM) released today.

Customer Satisfaction HIts The Rock Bottom

US Airways at the bottom of airline customer satisfaction survey

US Airways Group Inc. ranks dead last in a new customer satisfaction survey of airlines.

According to the annual American Customer Satisfaction Index by the University of Michigan, the Tempe, Ariz.-based airline's satisfaction number dropped significantly from last year. And the airline it may soon merge with - United Airlines - ranked ... read more