Marking Dedication To Customers

Thai Airways announces 50th anniversary projects

Thai Airways International Public Company Limited announced special projects that will be held to commemorate its 50th anniversary of establishment.

India

Indian airlines to pass on new burden to passengers

Mumbai - Air travel is likely to become more expensive as domestic carriers deal with the double blow of an expanded service tax regime and a levy on crude imports from 1 April.

New DJ

Kampala Sheraton puts customers into pre-Valentine mood

The Kampala Sheraton Hotel is well ahead of the pack in promoting the upcoming Valentine’s couples evening out on Sunday, February 14.

Elite Status Upgrades

United and Continental upgrade services for most loyal customers

United Airlines and Continental Airlines announced today that members of each carrier’s frequent flyer program who have earned elite status will receive unlimited, complimentary domestic upgrades on

Travel Industry Needs To Fix The Real Problem

How the travel industry can win you back

The travel industry wants you back.

FAA Want To Ensure Compliance With Directives

FAA to improve oversight of airlines, beef up safety practices

WASHINGTON - The U.S.

BA Loses Some High-End Flyers

High profile customers parting ways with British Airways

LONDON - British Airways PLC already losing money as a result of the severe downturn in the aviation industry, has lost its hold over some high profile customers as the recession forces the U.K.

Airlines And Social Media

Social media - new headache for airlines' PR

Indignant letters, e-mails and phone calls can still get results for unhappy airline travelers, but more are finding that if you really want to vent your frustrations, you can now be loud and fast and

Airline Industry

Alaska and JetBlue are good, but customers' overall satisfaction with airlines falls

Baggage and other fees frustrate us, and pricey tickets make us petulant.

American Airlines

AA: Don’t waste your time with automated menus

Press “1” for English. No more.

Cruise News

Cruise lines face stormy weather

When the 54,000-tonne cruise ship Westerdam leaves Fort Lauderdale, Fla., later this year, the boat is likely to be filled, even in the face of the ongoing global economic crisis.

Cruise Value Center

Cruise travel agency folds, customers left in lurch

The news that Cruise Value Center, a major cruise travel agency, apparently ceased business operations earlier this week is stirring up concerns from travelers and cruise industry executives.

New International Favorites Are India, Thailand, China, Japan and Hong Kong

Hunt for travel deals escalates

LOS ANGELES - Interest in travel deals is up, according to LowFares.com(TM), the travel comparison search site for airline tickets, hotels, car rentals and vacation packages.

The Industry Is Rolling Out The Red Carpet For Travelers — For A Change

6 reasons we love to travel now

It took a couple of airline bankruptcies, a summer of staycations, a serious recession and the near-collapse of the world economy, but by golly, travelers are feeling loved right now.

Travel awards: Should anybody care?

Do travel awards mean anything?

It may be a good hotel - but how many awards has it won?

Technology is giving airline passengers the power to organise resistance to irritating practices

Overbooked: airlines face a web rebellion

If the aviation industry is truly on the eve of in-flight wi-fi connections, as we’ve been promised over the past few years, Lord help the airlines.

Customer Satisfaction HIts The Rock Bottom

US Airways at the bottom of airline customer satisfaction survey

US Airways Group Inc. ranks dead last in a new customer satisfaction survey of airlines.

According to the annual American Customer Satisfaction Index by the University of Michigan, the Tempe, Ariz.-based airline's satisfaction number dropped significantly from last year. And the airline it may soon merge with - United Airlines - ranked ... read more