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SkyTeam introduces SkyPriority services for top customers

SkyTeam Airline Alliance

SkyTeam introduces SkyPriority services for top customers

AMSTERDAM - SkyTeam, the global airline alliance, today announced the introduction of ... read more

SkyTeam invites customers to share airport tips

Customers share over 800 airport tips on Facebook

SkyTeam invites customers to share airport tips

AMSTERDAM - SkyTeam, the global airline alliance, makes use of the holiday season to celebrate ... read more

Research: Travel agencies "rob" South Africans

Tourism In South Africa

Research: Travel agencies "rob" South Africans

Johannesburg - South Africans are being ripped off by traditional travel agencies which do not ... read more

La Quinta Inns & Suites soars with new Aeromexico partnership

La Quinta Partners With Aeromexico

La Quinta Inns & Suites soars with new Aeromexico partnership

DALLAS and MEXICO CITY - La Quinta Inns & Suites announces the launch of a new partnership ... read more

Air China and Tibet Airlines work together on serving loyal customers

Air China and Tibet Airlines

Air China and Tibet Airlines work together on serving loyal customers

BEIJING, China - The Frequent Flyer Program cooperation between the two carriers began July ... read more

Delta to refund money pocketed during FAA shutdown

Delta to process tax refunds for customers

Delta to refund money pocketed during FAA shutdown

ATLANTA - Delta Air Lines announced Monday it will process tax refunds for customers traveling ... read more

Alaska Airlines ranks highest in customer satisfaction

2011 North America Airline Satisfaction Study

Alaska Airlines ranks highest in customer satisfaction

SEATTLE, Wash. - Alaska Airlines ranked highest in airline customer satisfaction among ... read more

Flexjet forms alliance with Rosewood Hotels & Resorts

Flexjet Customers Gain Exclusive Benefits

Flexjet forms alliance with Rosewood Hotels & Resorts

DALLAS, Tex.

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Flexjet customers gain hefty benefits with launch of new programs

Fractional Jet Ownership

Flexjet customers gain hefty benefits with launch of new programs

DALLAS — To continue its mission of providing exceptional flexibility and value, Flexjet is ... read more

TripAdvisor allows travelers grade carriers

TripAdvisor Airline Grading

TripAdvisor allows travelers grade carriers

When you want the scoop on what other travelers think of a hotel -- good or bad -- it's easy to ... read more

Carnival Cruise Lines kicks off 2011 with new campaign

carnival Launches Hey America, Didja Ever Campaign

Carnival Cruise Lines kicks off 2011 with new campaign

MIAMI - "Didja Ever" zip line across a rain forest? Catch air on a wave runner? Jump into an ... read more

Continental Airlines introduces FareLock

Continental Airlines

Continental Airlines introduces FareLock

CHICAGO – Continental Airlines today introduced FareLock, an option that offers customers the ... read more

Rwanda Development Board urges hospitality training

Customer Care

Rwanda Development Board urges hospitality training

By Wolfgang H. Thome, eTN

(eTN) - Lack of customer care has been identified by the Rwanda Development Board–Tourism and ... read more

JetBlue CEO reflects on the past and thinks about the future

JetBlue Airways

JetBlue CEO reflects on the past and thinks about the future

By Tom Abate

JetBlue Airways took to the skies on Feb. 11, 2000, with the inauguration of service between New ... read more

Dream holidays that become nightmares before your customers leave home

Adding Value And Creating Customer Satisfaction

Dream holidays that become nightmares before your customers leave home

2009 Edition of EHLITE by Sonja Holverson, Professeur du Marketing, Lausanne Hospitality ... read more

Boeing to step up production of 737s

Meeting Customer Demands

Boeing to step up production of 737s

By eTN Staff Writer

With more than 2,000 unfilled orders from more than 80 customers around the world, the read more

More tour guides graduate in Kigali

Rwanda Training Course Improving Customer Care

More tour guides graduate in Kigali

By Wolfgang H. Thome, eTN

Following an intensive training course lasting three weeks, 46 newly-qualified guides have ... read more

Thai Airways announces 50th anniversary projects

Marking Dedication To Customers

Thai Airways announces 50th anniversary projects

By eTN Staff Writer

Thai Airways International Public Company Limited announced special projects that will be held ... read more

Indian airlines to pass on new burden to passengers

India

Indian airlines to pass on new burden to passengers

By P.R. Sanjai, livemint.com

Mumbai - Air travel is likely to become more expensive as domestic carriers deal with the double ... read more

Kampala Sheraton puts customers into pre-Valentine mood

New DJ

Kampala Sheraton puts customers into pre-Valentine mood

By Wolfgang H. Thome, eTN

The Kampala Sheraton Hotel is well ahead of the pack in promoting the upcoming Valentine’s ... read more

United and Continental upgrade services for most loyal customers

Elite Status Upgrades

United and Continental upgrade services for most loyal customers

By eTN Staff Writer

United Airlines and Continental Airlines announced today that members of each carrier’s ... read more

FAA to improve oversight of airlines, beef up safety practices

FAA Want To Ensure Compliance With Directives

FAA to improve oversight of airlines, beef up safety practices

WASHINGTON - The U.S.

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High profile customers parting ways with British Airways

BA Loses Some High-End Flyers

High profile customers parting ways with British Airways

LONDON - British Airways PLC already losing money as a result of the severe downturn in the ... read more

Social media - new headache for airlines' PR

Airlines And Social Media

Social media - new headache for airlines' PR

Indignant letters, e-mails and phone calls can still get results for unhappy airline travelers, ... read more

Alaska and JetBlue are good, but customers' overall satisfaction with airlines falls

Airline Industry

Alaska and JetBlue are good, but customers' overall satisfaction with airlines falls

Baggage and other fees frustrate us, and pricey tickets make us petulant.

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