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Know your Jetiquette

Coffee, Tea, Attitude Adjustment

Know your Jetiquette

By eTN

Did you receive a smile the last time you were charged for your extra checked bag? Was the reservation agent polite when they asked you for a credit card number to cover your $100.00 change fee?

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Alaska Airlines appoints managing director of customer service call centers

Lane Kemper Named

Alaska Airlines appoints managing director of customer service call centers

By eTN

Alaska Airlines announced today that Lane Kemper has been named managing director of customer service call centers, where she will oversee the carrier's customer call centers, including Reservations a

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Airlines are charging for the wrong bags

Airline Greed

Airlines are charging for the wrong bags

By Mark N. Katz l Christian Science Monitor

FAIRFAX, VA. - Flying with luggage this summer? It's going to cost you. Last week, United Airlines and US Airways joined American Airlines in charging for even one checked bag. Additional bags cost more.

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Overall satisfaction in airline industry declines to three-year low

Primarily Due To People Factors Rather Than High Prices

Overall satisfaction in airline industry declines to three-year low

By eTN

Deteriorating levels of customer service provided by airline staff, rather than high fares and additional charges for amenities, have led to a significant decline in customer satisfaction with airline carriers, according to the J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM) released today.

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Travelers pick Park Plaza Sukhumvit Bangkok

Chosen As One Of Asia Pacific's Top Hotels For Customer Service

Travelers pick Park Plaza Sukhumvit Bangkok

By eTN

BANGKOK - Business and leisure travelers have picked the newly-opened Park Plaza Sukhumvit Bangkok as one of the region's top hotels for delivering the highest levels of customer service. The property opened earlier this year and is the first Park Plaza hotel in Thailand.

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Concern is growing for staffing and service issues in Dubai and Middle East

Middle East Tourism

Concern is growing for staffing and service issues in Dubai and Middle East

By Hazel Heyer l eTN

Innovative solutions to address future staffing issues were one of the key topics addressed at the Arab Hotel Investment Conference in Dubai.

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eTN Mailbox: Southwest Airlines outrage

Southwest Airlines Debacle

eTN Mailbox: Southwest Airlines outrage

Quiet Rockland of Rockland County, New York is enraged over the callous criminal disregard for safety and human life demonstrated by Southwest Airlines (NYSE: “LUV”) and the FAA.

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