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Tim Gunstone, EyeforTravel’s Managing Director, has been talking to top travel players and key innovators across the world about the next steps for a highly-competitive, low-margin industry.
PHUKET, Thailand - HotelTravel.com continues to improve its customer experience by simplifying the website’s checkout process, making it possible to go from hotel selection to payment confirmation i
WASHINGTON, D.C. - This year's Airline Passenger Survey confirms that customer service is the most important consideration for air travel consumers.
When Prime Minister John Key launched the KiaOraMai training program two years ago, it was touted as raising the skills of 10,000 service-industry workers in time for the Rugby World Cup.
There are some things that Fred Taylor Jr. and his crew at Southwest Airlines Co. just cannot explain.
Hub airlines have a delicate relationship with their customers in the cities where they hub. US Airways and Philadelphia are the perfect example.
I left the our residence on the shores of Lake Victoria around 0230 hours for the nearly 50 kilometer drive to the Entebbe International Airport to check in for my flight on Kenya Airways to Nairobi,
A funny thing has happened during the airline industry's economic slump. The airlines have actually improved customer service.
Southwest Airlines inked a tentative new contract with its customer service employees Tuesday that includes wage increases and work rule improvements.
Tourism is a business and like all businesses its purpose is to make money. Simply put a tourism business that does not turn a profit dies.
Alaska Airlines announced today that Lane Kemper has been named managing director of customer service call centers, where she will oversee the carrier's customer call centers, including Reservations a
Deteriorating levels of customer service provided by airline staff, rather than high fares and additional charges for amenities, have led to a significant decline in customer satisfaction with airline carriers, according to the J.D. Power and Associates 2008 North America Airline Satisfaction Study(SM) released today.
BANGKOK - Business and leisure travelers have picked the newly-opened Park Plaza Sukhumvit Bangkok as one of the region's top hotels for delivering the highest levels of customer service. The property opened earlier this year and is the first Park Plaza hotel in Thailand.
Innovative solutions to address future staffing issues were one of the key topics addressed at the Arab Hotel Investment Conference in Dubai.