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The ultimate customer experience: four key trends in the evolving online space

Customer experience at the heart of everything The ultimate customer experience: four key trends in the evolving online space

Tim Gunstone, EyeforTravel’s Managing Director, has been talking to top travel players and key innovators across the world about the next steps for a highly-competitive, low-margin industry.

Flying in different realities

US Airline Industry Flying in different realities

Ron Kuhlmann, Aviation Journalist

The statistics are in and the US airline industry has posted its best operational performance in many moons.

HotelTravel.com's new two-step check out make bookings a breeze

Improving online customer experience HotelTravel.com's new two-step check out make bookings a breeze

PHUKET, Thailand - HotelTravel.com continues to improve its customer experience by simplifying the website’s checkout process, making it possible to go from hotel selection to payment ...

The airline shift continues

Customer-oriented US Airline becomes an oxymoron The airline shift continues

Ronald Kuhlmann

The results were predictable, but jarring nonetheless.

United Airlines hell, first-class style

Airline Customer Service United Airlines hell, first-class style

Nelson Alcantara, eTN editor-in-chief

For every United Airlines flight, United CEO Jeff Smisek offers a welcome video greeting to customers onboard. In that greeting, Smisek talks very highly of the company’s customer service ...

Research: Customer service most important consideration for air travelers

Air Travel Research: Customer service most important consideration for air travelers

WASHINGTON, D.C. - This year's Airline Passenger Survey confirms that customer service is the most important consideration for air travel consumers.

Bad news for traveling golfers

Golfers' Nightmare Bad news for traveling golfers

Nelson Alcantara, eTN editor-in-chief

New research from Purple Parking, which provides parking at UK’s Heathrow Airport, has revealed that many of the major airlines have hiked up the price of transporting golf equipment.

British Airways cabin crew to use iPads

British Airways to Revolutionise Customer Service British Airways cabin crew to use iPads

HARMONDSWORTH, England - British Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air.

New Zealand's service training program "will miss target"

KiaOraMai training program New Zealand's service training program "will miss target"

When Prime Minister John Key launched the KiaOraMai training program two years ago, it was touted as raising the skills of 10,000 service-industry workers in time for the Rugby World Cup.

Southwest Airlines: Apologizing quickly and profusely

Airline Industry Southwest Airlines: Apologizing quickly and profusely

TERRY MAXON

There are some things that Fred Taylor Jr. and his crew at Southwest Airlines Co. just cannot explain.

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