Golfers' Nightmare

Bad news for traveling golfers

New research from Purple Parking, which provides parking at UK’s Heathrow Airport, has ... read more

British Airways to Revolutionise Customer Service

British Airways cabin crew to use iPads

HARMONDSWORTH, England - British Airways cabin crew are using the latest iPad model to bring a ... read more

KiaOraMai training program

New Zealand's service training program "will miss target"

When Prime Minister John Key launched the KiaOraMai training program two years ago, it was ... read more

Airline Industry

Southwest Airlines: Apologizing quickly and profusely

There are some things that Fred Taylor Jr. and his crew at Southwest Airlines Co. just cannot ... read more

US Airways Customer Service

US Airways: Some customet service improvements made, but...

Hub airlines have a delicate relationship with their customers in the cities where they hub. US ... read more

Flights In East Africa And The Indian Ocean

Airlines have to wake up and up the ante on customer service

I left the our residence on the shores of Lake Victoria around 0230 hours for the nearly 50 ... read more

The Internet Decade

The decade of delusion

Good riddance to the decade of delusion.

More Willing To Pay For Customer Service

Travel agents are back in business in the UK

Pundits have been predicting the demise of the traditional travel agency since the dawn of the ... read more

Airline Industry

With fewer flights, airlines' customer service improves

A funny thing has happened during the airline industry's economic slump.

The airlines ... read more

Bad Customer Service

Why Air France deserves its loss

It’s often small things that reveal the most about someone’s character and in business ... read more

Tremonts Customer Service Program

Hotel staff "Got it... and Get It"

A long-standing Baltimore company is planning a rally in honor of its associates (Tremont staff) ... read more

Southwest Airlines

Southwest Airlines has tentative deal with customer agents

Southwest Airlines inked a tentative new contract with its customer service employees Tuesday ... read more

Tourism and Economy

Creating passion for your tourism business in difficult times

Tourism is a business and like all businesses its purpose is to make money. Simply put a ... read more

Ryanair Toilet Charge

R.O.A.R.: Ryanair to charge for toilet use?

One of the great unresolved questions in journalism is this: If you were a journalist left with ... read more

Loyalty Programs in Global Economy

Building customer loyalty in a global economy

In the current economic situation, developing and keeping customer loyalty is essential. ... read more

Coffee, Tea, Attitude Adjustment

Know your Jetiquette

Did you receive a smile the last time you were charged for your extra checked bag? Was the ... read more

Lane Kemper Named

Alaska Airlines appoints managing director of customer service call centers

Alaska Airlines announced today that Lane Kemper has been named managing director of customer ... read more

Airline Greed

Airlines are charging for the wrong bags

FAIRFAX, VA. - Flying with luggage this summer? It's going to cost you. Last week, United ... read more

Primarily Due To People Factors Rather Than High Prices

Overall satisfaction in airline industry declines to three-year low

Deteriorating levels of customer service provided by airline staff, rather than high fares and ... read more

Chosen As One Of Asia Pacific's Top Hotels For Customer Service

Travelers pick Park Plaza Sukhumvit Bangkok

BANGKOK - Business and leisure travelers have picked the newly-opened Park Plaza Sukhumvit ... read more

Middle East Tourism

Concern is growing for staffing and service issues in Dubai and Middle East

Innovative solutions to address future staffing issues were one of the key topics addressed at ... read more

Southwest Airlines Debacle

eTN Mailbox: Southwest Airlines outrage

Quiet Rockland of Rockland County, New York is enraged over the callous criminal disregard for ... read more