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Hilton and JetBlue join customer loyalty programs

Reciprocal Point Earning

Hilton and JetBlue join customer loyalty programs

By eTN Staff Writer

The loyalty program for Hilton Worldwide's portfolio of hotel brands, Hilton HHonors, announced ... read more

AA worker fired for responding to customer's complaint

American Airlines

AA worker fired for responding to customer's complaint

The worker, known only as “Mr X”, was responding to a blog post from a disgruntled customer, ... read more

Meet Continental Airlines' newest customer support expert, Alex

Human Emulation

Meet Continental Airlines' newest customer support expert, Alex

By Linda Hohnholz, eTN Staff Writer

Great, I thought, just what the world needs - another virtual human who will not understand my ... read more

United receives top honors for improvements in customer relations

Improves Timeliness And Quality Of Its Responses

United receives top honors for improvements in customer relations

By eTN Staff Writer

CHICAGO, IL - An independent advisory panel made up of Six Sigma experts from several industries ... read more

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