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Apologizing can be good business

Tourism Management Best Practices

Apologizing can be good business

By Dr. Peter Tarlow, Tourism Tidbits

A number of years ago, a movie swept much of the world, its name was "Love Story." The movie's ... read more

R.O.A.R.: Lay blame where blame is due, but it’s not the hotels

Hospitality Industry

R.O.A.R.: Lay blame where blame is due, but it’s not the hotels

By Jean Francois Mourier & Bruno Perez, revparguru.com

For the past 6 months, most of us in the hotel industry have sat by watching the effect of Wall ... read more

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