Customer satisfaction skyrockets when airline employees smile at passengers
What makes airline passengers happy?
Africa aviation
By Dr. Wolfgang H. Thome, eTN Correspondent, Africa
(eTN) - The news coming from Johannesburg, that South African Airways (SAA) is due to take progressive delivery of 20 Airbus A320 aircraft, will serve as a reminder for other African airlines that ...
JetBlue and Emirates
NEW YORK and DUBAI, United Arab Emirates - JetBlue Airways and Emirates, the Dubai-based international carrier and one of the world's fastest growing airlines, today announced intent to expand ...
Summer Travel
NEW YORK, NY – Just as the swallows fly to Capistrano in the summer, airlines have traditionally unleashed their best upfront deals during this time.
South African Aviation
Privately-owned aviation company Comair has blasted government intervention and financial aid for state–owned airlines after SA Express moved to finalise a R539-million guarantee last week.
Airlines squeeze every last dollar out of customers
SYDNEY, Australia - On Friday, Jetstar was levying an $8.50 ''booking and service fee'' per leg on $9 flights bought with Visa, Mastercard, Diners or American Express cards.
IATA projects huge airline sector profit growth
Dubai, UAE - Global airline sector profit is likely to grow to $7.5 billion this year, with Asia Pacific and West Asia based airlines dominating the international passenger market and leading the ...
Air Travel
The economy passenger’s dream ticket – a free upgrade at the departure gate – now looks endangered.
Extra charges imposed by low-cost airlines soar 24 times the rate of inflation
An annual study by TravelSupermarket, the price comparison website, revealed those carriers whose fees for “optional” services, including checked luggage and allocated seating, have risen most ...
region’s largest commercial aviation forum of 2013
Taking place on Sunday, May 12, 2013, the Routes Europe Strategy Summit will open Routes Europe in Budapest.
FAA furloughs and sequestration
WASHINGTON, D.C.
Study Reveals Many Moms Are Stressed by Family Travel
NEW YORK, N.Y.- With spring in full bloom many families are starting to plan for their big summer vacation. For air carriers, this means more child passengers during the summer months.
Union will not cover losses incurred by airlines, Frankfurt airport
A German court on Monday threw out a lawsuit by two airlines and the operator of Frankfurt airport for compensation from a labour union to cover losses incurred by strike action by some of its ...
TSA passenger security tax hike opposed
WASHINGTON, D.C.
sounds warning to liquidators
By Dr. Wolfgang H. Thome, eTN Uganda
(eTN) - Seemingly unperturbed by the ongoing negative publicity for the airline, as a result of being entangled with former choice darling partner and now turned arch foe Fly540, the management of ...
2012 winners of Airline Service Quality Awards
Depending on where you live, the news is either very good or quite disheartening.
Worldwide commercial aircraft production to surge past $100 billion in 2013
ORLANDO, Fla.
Priorities for Air Cargo
DOHA, Qatar – The International Air Transport Association (IATA) called on airlines and their partners in the air cargo supply chain to work together to make air cargo more competitive and ...
Indoinesian Airline Industry
JAKARTA, Indonesia - With a burgeoning middle class, Indonesia is among the most attractive markets for air transportation in the world, but local airlines are still unable to fully tap into the ...
Airbus
Airbus’ 2013 order book grew by 41 aircraft in February with its A320, A330 and A350 aircraft families, while 45 jetliners were delivered to customers during the month.
pricing it right
Pricing it right is challenging at the best of times but do hotels have a smoother ride than the airlines when it comes to pinning a number on deal or fare? Ritesh Gupta investigates.
11th Routes Asia to be held in Mumbai
The 11th Routes Asia event will take place on March 17-19 in Mumbai, India.
Loyalty Innovation Awards
DUBAI, UAE - Baltic Miles, Virgin America and Virgin Australia have all been recognised for frequent flyer program initiatives in the Loyalty Innovation Awards, presented at the Airline ...
Airline Bomb Hoaxes
An airliner bound for Shenzhen made an emergency landing midflight last Thursday after a man called in a fake bomb threat in order to keep his girlfriend from leaving onboard, the Shanghai Daily ...
We have bad news and we have good news
By Dr. Elinor Garely, Editor in Chief, TourismExecutives.com (a division of eTN Publishing)
This is both a bad news and a good news story.
deal goes beyond Nairobi and Abu Dhabi
By Dr. Wolfgang H. Thome, eTN Uganda
(eTN) - Following the progressive partnership between Abu Dhabi’s national airline, Etihad (EY), and European mega carrier KLM/Air France, it comes as no particular surprise, other than the ...
STAR ALLIANCE
FRANKFURT, Germany – Star Alliance is launching an enhanced Asia Airpass for travel across the Asian continent, which in addition to the 15 countries and territories already offered, now ...
Fly 540 says FastJet’s claims are factually inaccurate
By Dr. Wolfgang H. Thome, eTN Uganda
(eTN) - In yet a further escalation of the tone and intensity of the raging dispute between the erstwhile partners, Fly540 has now made sweeping allegations against FastJet, telling them in all ...
US Airways and American ever-pending merger
The ever-pending merger between US Airways and American may have some significant ramifications with regards to the hub airports involved.
International Air Transport Association Announces 2012 Traffic Results
GENEVA, Switzerland - The International Air Transport Association (IATA) announced full-year traffic data for 2012 showing a 5.3% year-on-year increase in passenger demand and a 1.5% fall for ...
