The Airline Industry, like all of the corporate powers that be who are enabled by the US Government to profiteer, at untold expense to the people and the plant, are caught up in a delusional psychosis, I call, 'Psychotic Greed.'

Psychotic Greed is the mindless, people enslaving, planet killing, customer abusing, corporate welfare using, money grubbing and wealth transferring (stealing) pursuit of the demigod known as so called power, for the lust of it.

The problem with this ’modus operandi’ in which most, all but about 10%, of nations and companies, especially airlines, do business, is not sustainable. It is not sustainable neither for individual perpetrators nor is it sustainable for society and the planet.

There are not unlimited anything on this planet. There are not unlimited natural resources or real asset, nor is there unlimited goodwill or tolerance by people. All of these have real limitations. The Psychotic Greed and Avarice of most of the nations and companies of our planet are quickly pushing the boundaries of the limitations of all our world has of any value.

I agree. I understand that there is a lot of pressure on the airline employees, but same with every other job in every industry. If you don't want to be there and are going to be rude to customers, why work there? Work somewhere where you don't have to have face to face interactions with people. It is appalling how rude some people are.

horse poop, every passenger now gets treated about as well as the average city bus passenger. This will continue to occur until enough pax say "enough of this poop" I want decent and "friendly" skies, or I'll wait until someone builds a new boat. Or people take a month off and rake a cruise cruises are, currently, mostly empty (due to the economy) and flights are full of essential travellers who havve very few options, way more than five yrs ago, (also due to the economy)So now that the big 3d figure they've got passengers by the short hair they can talk to, charge for and generally be the pain that they were portrayed as 25 years ago. But guess what. Lots of us can afford to wait because businesses are sending fewer and fewer employees on overpriced, unnecessary trips. Eat dust greedy CEO's.

I sure agree the services from all airlines has dropped, everybody is talking about Europe and USA in Asia is nothing better except a few airlines who still upkeep their services.one of the worst declined airlines in Asia Malaysian airlines who was receiving one award after the other a couple of years ago is now one of the worst, and there see where are they now on the list of best carriers from the tops sliding down to the bottom, special when it come to food and beverages and in flight services, couple of years ago they serve good food and the cabin crew came around often with water or drinks or on long haul flights with sandwiches or other snacks. Now is the worse from all Asian carriers, previously the catering was done by local caterer now is contracted out by outsider and is really the worse food you can get only rice and rice and rice. drinks are limited when we complain the aircrew will agree and tell you this is management i can't do anything sorry. you can see this effect also the motivation of the cabin crew and in the same time the previously friendly smiles gone . The food in Air Asia a budget carrier is even better oke you have to pay for it but at least you have a choice when we fly Malaysian Airlines you don't have a choice and you have nothing to eat.
Take British airlines ones a good airline too, its killed by the there own staff they prefer to have higher salary and in the same time they let the company slowly die, than be happy and believe in the company support the company and wait for better times.
They staff can be happy to have a job, in the difficult times now when everybody is loosing there jobs.
I also agree there has to be a stop on advertising one dollar and cheap flight is misleading to the consumer on the end you pay always more than what they advertise.overall to take a flight is not a mode of transport any more is now a nightmare in every flight you take.
special when you go true all the safety checks see how rude the people are special Holland airport and don't forget now these days you have to go true this two to three times before you reach the plane.
the fun to take a plane is gone. Now we are trying to find ways not to go by flights at all and fly only when its needed.

That is why Dr Mahathir Mohamed, the former Prime Minister of Malaysia, says that we have to go deep and "look into the root of the problem" i.e. the countries that export terrorism. Why are they disgruntled and dissatisfied with countries like USA and Great(once "Great"; no more now)Britain to solve the terrorism issue but the West ignored him because the wise idea came from a small country, Malaysia.Yes, i agree with you "Terrorism will not be stopped by additional devices,data-records...." Peace in the Middle-East countries is of the utmost importance. Where is the political will to impose PEACE IN THE MID-EAST?Good Luck

The most professional airline with the most professional yet friendly and welcoming crew I have flown is Icelandair . From the moment the crew arrived at the gate for their flight they turned heads , Very classic attire on both the men and women of the crew but it was the women who really drew attention . Poised and confident with their hair and makeup done impeccably they served the passengers with kindness and efficiency .I felt like I was flying decades ago when flying was an event and special.Try them to Europe .
But the American airlines ? I really haven't had any problems because I do not expect anything .I know that real service is almost extinct .(except for Continental )

Peter I'm not sure which agency you are employeed with,I recently left my career as an international travel consultant with Flight Center because I realized just how much we were ripping people off! I was just shocked! I looked at a hotel in the US that cost $400 Per person per night (gorgeous but not worth that much) direct online it was $170 Total per night..tell me there's no difference! Also I was happier to pay a higher phone bill by calling the hotel directly & organizing something rather than using company facilities which still cost more even with the staff discount!

I teach customer service workshops as a part of my own company and do quite a bit of public speaking. My wife and I flew this week and I have some new material for my next class.

My wife was simply amazed at the rudeness of several airline employees. I'm a little more accustomed to their poor practice of customer "no service" and didn't expect any more than what I received. While it is very upsetting at times, I figure I can make several more thousand dollars over the next six months simply using some of their actions as examples of how NOT to treat a valued customer.

I'll refrain from mentioning the name of the airline that was supposed to serve us, but the first letter is "D". I believe I've had enough of this uncaring, unspirited group; I'm searching for another airline. Enough is enough.

Customer service be damned; they need to keep worrying about profits. There's not much point being greeted by courteous, smiling check-in staff if your plane gets grounded by a bankruptcy. Wake up.

Sick and tired of that comment "You get what you pay for" from illiterate, rude airline employees. I recently paid $900 for a one hour flight from LA to SF in first class. When I boarded there was no room in the overhead for my carryon bag and the flight attendant told me to carry it to the back of first class. The first class service refreshments were a choice of a glass of water or a glass of orange juice. I turned them down. When I said something, they called the chief attendant and said I was a security risk. That is just plain abuse.

The airlines in the US and Europe are rude and it doesn't matter what one pays for a ticket.

Airline employees should put themselves in the passengers' shoes with respect to their rudeness and lack of service to customers - have seen too much of it - no service to parents with babies (used to bring food or milk), to disabled and elderly. United tried to say disabled have to pay for premium economy to get seating. What happened to the laws in US and Europe?

Air travel is traumatic these days. Avoid it if you can...

we are in SA running a small lodge and suffer because of the soaring prices the airlines for air tickets to come for the WC soccer games.
It simply holds back many people to travel during this period. It has ruined our market significantly. SA is not like Germany in the hart of a well organized Railway system, the only way for potential tourists to visit SA is by air.
some greedy people have now nothing, and honest people are punished in the same basket.

Airlines are part of and industry that is commonly known as a service industry but many of them do not behave as if they are. We are at their mercy. Layers of security are part of the flying "experience" and out of the control of airlines. But still the airlines continue to implement processes that do not consider their customers. An example of this is the longer time that it takes to check in - in many cases because they only open 2 check in counters. As customers they ask us to handle the oversized luggage??? And we pay for this "service".

I guess PIA needs to wake up first. Many other airlines have atleast some sort of acceptable service...

Next point comes at the service that you get at the airports. How are you treated, served etc and again Pakistan has to wake up.

for first time international flyers, beware; if you are flying through any Pakistani airport, there are many looters looking to get money from u who are inside the airport.

By you booking your travel on line and not using a travel agent you take away form an organization that is based on customer service ,your travel agent...if you have a problem wih the airlines let them know but do not hurt the industry by taking away from the travel agent and booking on line.

I no longer fly to closer destinations where there are tour buses or trains. Sometimes, when there are more than just myself, I will just drive. Because I live near the chinese community, there are many cheap tour bus operaters that service these major cities a very low prices! I only fly when I have no other opinions! I always have to consider 4 to 5 hours wasted to and from the airport......