Current President Leaving Company
Leadership changes at Egencia
Egencia(TM), an Expedia, Inc. company, announced today that President Jean-Pierre Remy is leaving the company to fulfill a chief executive officer position at a European corporation. Current senior vice president, Egencia North America, Rob Greyber, will assume the position of president, having successfully led and grown one of the company's key operating regions. Vice president of Asia Pacific and global partnerships, Pamela Keenan Fritz, will take on Greyber's previous role.
Remy has been with Egencia since founding it in 2000. Egencia was later purchased by Expedia, Inc. A pioneer in the industry, Remy was part of the original movement to empower corporate travelers through the use of online technologies including self-booking platforms and integrated policy and business intelligence capabilities. During his tenure, he helped grow Egencia to its position as the fifth largest travel management company in the world with presence in fourteen countries.
"Over the last ten years, Jean-Pierre Remy has made significant contributions to the company, growing our global footprint and strengthening our reputation in corporate travel," said Dara Khosrowshahi, chief executive officer of Expedia, Inc. "We recognize and thank him for his strong leadership at Egencia. He leaves the company in Rob Greyber's capable hands. Rob has driven impressive results in multiple roles within Expedia, most recently with Egencia North America."
Egencia remains focused on delivering concrete business value and personalized service to its clients and partners, especially during these challenging times. Greyber is supported by Egencia's experienced global leadership team, including Christophe Pingard, senior vice president of Egencia Europe; Simon Tam, senior vice president of Egencia product and technology; Paolo de Ruggiero, vice president of finance; Alan Donald, vice president of Egencia global customer service and Pam Keenan Fritz, newly appointed to senior vice president of Egencia North America.
"It's a tremendous privilege to lead a company like Egencia," said Greyber. "As president, I have the fortune of working with some of the best minds in business. We have fundamentally transformed the way companies manage travel today. At a time when we see the market landscape constantly shifting, Egencia has the ability to help companies confront these challenges and drive cost savings, improved control, and better traveler experiences."
Over the last three years, Keenan Fritz has acted in a number of leadership roles within Egencia. Most recently, she led the company's Asia Pacific business, developing new product and service offerings for Egencia China, Australia, and India. She will now turn her deep industry knowledge and strong business acumen to the North American market.
"During my time with Egencia, I have seen it grow into an industry force, driving meaningful results for businesses globally," said Keenan Fritz. "To this effort, I look forward to working closely with our clients and industry partners, especially during these challenging times."
Greyber joined Expedia, Inc. in 2004 as vice president, Expedia(R) partner services group, and was responsible for all aspects of Expedia's relationships with airline partners in North America. Prior to Expedia, Greyber served in vice president roles for a venture-backed software company based in San Francisco and at Scient Corporation, leading numerous strategy and technology client engagements including designing and engineering the initial web and operating infrastructure for Hotwire.com, now a subsidiary of Expedia, Inc. Prior to Scient, Greyber was an associate with Deutsche Bank's Mergers and Acquisitions group, based in Hong Kong and began his career as a systems engineer with Electronic Data Systems Corporation.
Mr. Greyber holds an MBA from the University of Chicago Booth School of Business with concentrations in finance and accounting, and a Bachelor of Arts degree, with honors, in English literature from the University of Maryland, College Park.
Keenan Fritz joined Expedia, Inc. from McKinsey and Company where she served a variety of clients across the US, Europe, and Asia. Keenan Fritz previously worked in the British Treasury department advising on issues of international finance, trade, defense, education, and employment policy. Keenan Fritz holds a Bachelor of Science in economics from the London School of Economics and was awarded a Fulbright Scholarship for her graduate studies in international tax law at Harvard Law School.
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Complaint:
Dear Mr. Donald,
With regret and pain I write this letter to you.
I work with Times of India in Mumbai, India as a Manager Corporate Production. Today 22nd Dec'09 I was booking a car for my boss who is the Director of Times of India and an ex-NewYork Times.
I called up the customer support on 1800 419 1919 and while i was speaking to your service executive Ms. Deepti, all of a sudden she hung up. On calling back again I was put to somebody called Jyoti and the reason why the first lady hun up the phone was because her duty hour is over and she logged off(this was really awful). I started off again explaining my requirement to Jyoti. She was not able to understand. Then for 5 days economy car in Dublin she told me the toltal costed 362$ and per day it comes to 38$. I explained to her that as per the calculation it should come to 72$ per day. On that she tells me i am confused and to get my calculation right. I was surprised with her tone and rude behaviour. Logically 362$ divide by 5 days should come to 72$. Jyoti instead of understanding spoke to me even rudely.
This was the first time i was speaking to Expedia becuase my boss insisted. I was hurt and upset with my experience.
You have given the number in your website for "CUSTOMER SUPPOR". If this is customer support...i dont think i should be coming back for your service. Or any of my colleauges or friends learning this incident would ever come to you.
You would be so loosing so many customer just because of sheer negligence and rude behaviour of your staff.
I hope my email reach to the right hand and you take the necessary action to avoid such awful experiences given to other customers.
Regards,
Sonia
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