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UK Aviation

Heathrow T5 celebrates 20 million customers

Jeanette Phillips, Travel News Weekly, Johannesburg for eTurboNews  Apr 09, 2009

British Airways has announced that it has welcomed more than 20 million customers through Heathrow’s Terminal 5 during its first year of operations.

BA says it has received the most positive feedback scores ever, and is also achieving its best punctuality and baggage performance in almost a decade.

“Our new London Heathrow home at Terminal 5 is a great success and our customers continue to give us great praise,” said Lin Glass, British Airways gm, Southern Africa, Mauritius and Seychelles.

“Our operations in Terminal 5 and customers’ view of the facilities are giving us a real competitive edge at the moment, which is critical in these very tough times which are hitting the whole aviation industry.”

Heathrow T5 celebrates 20 million customers
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