GOL Linhas Aereas Inteligentes S.A., Brazil’s largest air transportation and travel services group, with operations in passenger transportation, cargo transportation and coalition loyalty programs, announces that it was Brazil’s most punctual airline in 2016, with on-time performance of 84.63%, according to the OAG (Official Airline Guide), a specialized and independent company for monitoring on-time performance globally, that tracked more than 54 million flights worldwide.
In addition to leadership in Brazil, GOL placed second among all low-cost carriers and also ranked 13th among the world’s principal airlines.
In addition to the achievement of the OAG evaluation, GOL maintained the leading position in on-time performance in Brazil for the fourth year in a row, with 94.77% of flights departing at the scheduled time, according to Infraero data. The Brazilian entity considers delays in the departures of more than 30 minutes, having in this period the GOL realized more than 230,000 flights.
“This is the result of the constant improvement of GOL’s operating performance and was achieved through our investment in people, processes and systems, which are consistent with the Company’s commitment to maintain and improve on-time performance – a factor extremely important for customer satisfaction and preference. We will continue to invest in smart and effective solutions in order to preserve on-time performance of our operations, mitigating impacts generated by the many factors which influence operations, such as an adverse weather conditions, for example”, said Sergio Quito, GOL’s Vice President of Operations.
Frequently, GOL warns passengers about the on-time performance of its flights through a voice message inside the aircraft, and also invests in other fronts to ensure more flexibility and convenience during all stages of the travel. In addition, the company works internally with the goal of zero-minute tolerance for delays, ensuring maximum control of operational efficiency.