PHOENIX, AZ – Sheraton Hotels & Resorts Worldwide, Inc announced today the designation of Sheraton Wild Horse Pass Resort & Spa as the first Sheraton Grand resort in North America, welcoming it to the brand’s premier tier of hotels recognized for their enticing destinations, distinguished designs, and excellence in service and guest experiences.
Joining 24 other Sheraton Grand properties worldwide, the Sheraton Grand at Wild Horse Pass is recognized as a heritage resort, offering a true escape at a property that is exemplary in every way with distinctive architecture, design, amenities and personalized service.
Sheraton Grand is one of many initiatives currently underway for Sheraton 2020, a comprehensive plan designed to solidify Sheraton as a leading global hotel brand of choice, everywhere.
“Sheraton Grand celebrates the brand’s best-in-class hotels, each hand-selected based on a specific list of criteria ranging from sophisticated design and sought-after destinations, to unrivaled standards of service and impressive hotel amenities. We are very proud to recognize the exemplary hotel offering for both guests and the local community at Sheraton Grand at Wild Horse Pass and welcome them to this premier tier,” said Dave Marr, Global Brand Leader for Sheraton Hotels & Resorts.
“We understand the need to better match guest expectations for the brand. Sheraton Grand answers that need and continues to celebrate standout hotels such as Sheraton Grand at Wild Horse Pass, further reinforcing Sheraton as a trusted voice in global travel.”
“We are honored to be associated with fellow hoteliers at Sheraton Grand properties around the globe who are known for delivering luxury to world travelers through excellence in service,” said Bunty Ahamed, General Manager. “This recognition affirms the passion, talent and commitment of our team toward luxury and quality.”
Showcasing the Best of the Sheraton Brand around the World
Sheraton Grand is just one of many initiatives currently underway for Sheraton 2020, a comprehensive 10-point plan revealed in June 2015 designed to put Sheraton Hotels and Resorts firmly back into the global spotlight. A nod to the plan’s clear five year vision, Sheraton 2020 also includes a new multi-million Sheraton-focused marketing campaign; the launch of a new elevated food and beverage lobby program, Paired; continuous innovation of the Sheraton guest experience; an unwavering commitment to service excellence; the implementation of revenue and profit-driving initiatives to benefit owners and developers; and a goal of opening more than 150 new Sheraton hotels worldwide by 2020.