PALO ALTO, California & POTSDAM, Germany – refund.me Group, the passenger rights travel technology company, has launched refund.me Business Solutions, a new business-to-business (B2B) web portal that provides worldwide automatic processing of business air travel compensation claims.
The new portal is designed to meet the needs of Travel Management Companies (TMC’s), Corporate Travel Managers and Consolidators. The portal streamlines the claims process, removing the cost and hassle associated with securing compensation for business travelers affected by lengthy flight delays, cancellations, and missed connections covered by European Union (EC) 261 legislation.
Under EU 261 legislation alone, an estimated 11 million people per year are eligible to share in €5.5 billion in compensation for flight disruptions.
Business Solutions was developed to better serve refund.me’s growing client base of business travel buyers, from SME’s to large enterprises, keen to capitalize on the financial savings achieved through outsourcing compensation claim management to refund.me.
“By outsourcing the claims process to refund.me, companies avoid the costs of internal legal and administrative teams necessary to analyses and process complex flight data and compensation claims,” said Eve Büchner, Founder and CEO of refund.me. “Our new B2B portal makes it easy for companies to capture compensation that might not have been cost-effective to recover previously.”
Customizable to individual corporate travel programs and policies, the portal is equipped with advanced security, performance and management features ensuring data, claim status, payments, and reports are secure, robust and reliable.
Christian Fischer, CEO of DERPART Reisebüro Hess, Düsseldorf, a leading TMC and travel agency franchise, said:
“We proactively offer refund.me’s additional flight compensation service to our customers as it enables them to not only save money, but also gives them immediate access to refund.me’s global network of lawyers to fight on their behalf. The process is simple and straightforward, and the new portal enhances our ability to offer our clients the best possible business package.”
There is no financial risk as refund.me operates on a performance fee basis.
The B2B portal sits alongside refund.me’s consumer site which assists air passengers from 145 countries in securing compensation from 350 airlines, achieving a 98% success rate.
For more information on refund.me Business Solutions please click here.
Founded in 2012 by entrepreneur Eve Büchner, refund.me assists individual airline passengers and business travel buyers in securing compensation for flight delays, cancelations, missed connections, and re-routings under European Union (EC) 261/2004 legislation.
The new B2B Business Solutions portal brings a new travel tech solution to corporate travel departments and TMC’s, automatically monitoring business travel compensation entitlements and initiating claims for compensation that would previously go unnoticed and unclaimed.
refund.me’s proprietary Advanced Business Logic (ABL) technology enables passengers to easily file a claim directly from the website or via free apps for iOS and Android.
The ABL engine analyses eligibility to claim, upon which refund.me’s worldwide consumer and airline legal team processes the claim, going to court on the consumer or company’s behalf as required.
The refund.me Sabre app, available to 280,000 travel agents, automatically monitors bookings and detects flights eligible for compensation. Travel agents are immediately notified so they can inform their client and forward a claim form with just a few clicks.
refund.me received the 2013 Sabre Red Appy Award for the innovation.
The 2014 Financial Times Innovative Lawyers Report praised refund.me as a “legal industry pioneer.” The company serves air passengers from 145 countries in filing claims against more than 350 airlines, with a 98% success rate in securing compensation.