CHICAGO, IL – United Airlines continues to offer its thoughts and prayers to the people of Belgium and others impacted by today’s tragedies and to reach out to affected employees. As the situation at the Brussels Zaventem International Airport continues to develop, the airline is offering customers ticketed on United flights to and from Brussels through Thursday additional flexibility to reschedule or change their itineraries.
The airline will waive change fees and any differences in fare for customers who choose to rebook their travel to Brussels through April 1, 2016, subject to the airport reopening and flights resuming.
Delaying Brussels travel or changing destinations
For customers who would like to postpone their travel plans to Brussels until after April 1, 2016, and for customers who wish to fly to a new destination, United will waive the change fee. A difference in fare may apply. Rescheduled travel needs to be completed within one year of the date when the original ticket was issued.
Customers ticketed on flights that are canceled may receive a refund to the original form of payment.
United will continue to update its travel waivers, with additional information available via united.com/travelwaivers. Customers can check the status of their flights and make travel changes on the United app.
United is canceling its two flights scheduled to depart for Brussels this evening – UA950 from Washington Dulles International Airport and UA999 from Newark Liberty International Airport. The airline also is canceling its scheduled departures from Brussels tomorrow to Washington (UA951) and Newark (UA998).
This morning, UA950, which departed Washington on Monday evening, landed safely in Brussels and arrived at the gate at 7:02 a.m. local time. UA999, which departed Newark on Monday evening, also landed safely in Brussels, its intended destination. The aircraft parked away from the terminal, where customers and crew deplaned and were transported by bus to the terminal building.