Accor highlights guest satisfaction with Service Star Award

Everyone knows that the main differentiating factor in any hotel stay is the level of service so Accor, the leading hotel group in Asia Pacific has designed a series of awards that recognise and rewar

Everyone knows that the main differentiating factor in any hotel stay is the level of service so Accor, the leading hotel group in Asia Pacific has designed a series of awards that recognise and reward staff who go above and beyond to make their guests feel special.

Kant Boorunggreung (known as โ€œSo Paulโ€) is the Guest Relations Manager at the designer boutique Sofitel So Bangkok and the first recipient of the Service Star Award. So popular is Paul with guests that he has become the hotelโ€™s unofficial mascot and ambassador, with his unique style adding a touch of glamour to every guestโ€™s stay.

Rarely does one person command such attention at a hotel and his commitment to trying to greet and farewell every guest shows true dedication to his role. So Paulโ€™s character is also in keeping with the hotelโ€™s DNA โ€“ stylish, dynamic, sociable, playful and creative. Known for his fashion flair and designer nails, So Paul cuts a glamorous figure as he moves through the hotel, but it is his true passion for creating special moments for guests and his genuine heart-felt hospitality that have seen him become a real presence in customer reviews and comments both online and in person.

โ€œThe art of good service comes down to a genuine wish to get to know our guests and ensure we can provide them with a special and personalised stay,โ€ said So Paul. โ€œI am truly proud to work at this magnificent hotel and honoured to be able to meet so many wonderful people from all over the world when they stay here.โ€

So Paul is famous for having a good memory for repeat guests and for remembering their preferences and likes. He is very present in the hotel and likes to encourage guests to mingle at the Sofitel Soโ€™s many events, as well as staying on top of the most buzz-worthy places and events in Bangkok so that he can recommend the best experiences to guests.

Increasingly travellers are looking for unique experiences and more personalised interactions with hotel staff and So Paul is the epitome of ensuring a bespoke experience for all guests at the Sofitel So Bangkok.

Sofitel So Bangkok is an urban designer hotel created in collaboration with Christian Lacroix which offers funky and fashionable rooms designed around the five elements: water, earth, wood, metal and fire. With spectacular views over Lumpini Park, the hotel is known for its rooftop bar Hi-So which hosts regular glamorous parties and its Red Oven restaurant which offers one of the best dining experiences in Bangkok.

About the author

Avatar of Linda Hohnholz

Linda Hohnholz

Editor in chief for eTurboNews based in the eTN HQ.

Share to...