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Business Travel

Business travel takes a dive, and airlines and hotels feel it  Oct 26, 2008

The travel industry has been hit hard by the economic slowdown, particularly in the last few weeks.

Airlines reported sharp declines in passenger traffic for September. Hotel occupancy rates are down, and corporate travel managers are demanding new concessions on previously negotiated deals. Cancellations are starting to rise even at four- and five-star hotels, which previously seemed immune to the economy's travails.

Months ago, the nation's airlines, which are grounding some of their older jets, announced plans to cut 8 percent to 10 percent of their domestic flights after Labor Day, so traffic was expected to be down. At the same time, the airlines planned to raise fares on their remaining flights.

But passenger traffic is down beyond the cuts already planned. To be sure, fall usually is a slower season for air travel than spring and summer. Until the holiday season begins at Thanksgiving, flights are dominated by business travelers. So the slower traffic reflects the impact the business crisis is having on the airlines. In September, the top seven airlines averaged a 9.47 percent drop in domestic passenger miles traveled compared with September 2007. Domestically and internationally, the major airlines carried 9.2 percent fewer passengers than in September 2007.

Fares are 15 percent to 25 percent higher on many routes than they were a year ago. But that portion of the strategy seems to have stalled.

"After 21 increases, almost one a week for the last year, we didn't see any after July 4," said Rick Seaney, whose booking site,, closely tracks airfares. "There is a consensus in the industry that they pretty much have hit the end of the rope on fare increases."

Hotels are also feeling the slowdown. In September, domestic hotel occupancy was down 5 percent from the previous September, according to Smith Travel Research. And the higher-price segment of the hotel industry, which had been holding its own, now also seems to be feeling the pain.

"For the last two weeks, cancellations of existing reservations are running about 50 percent above normal" at full-service hotels, said Bjorn Hanson, an associate professor at the Tisch Center for Hospitality, Tourism and Sports Management at New York University.

That nicheā€”including five-star hotels and four-star hotels that do major business in conventions and meetingsā€”has been propped up by corporate deals negotiated last spring, when "the balance of power was still on the side of the sellers," Hanson said. While rates remain high, Hanson said, corporations locked into hotel contracts are intensely "negotiating for concessionsā€”free breakfasts, free use of fitness rooms, ... free late checkout."

Third-quarter profits fell 28 percent at Marriott International, which is considered an industry bellwether because of its big global presence and its wide range of hotel brands, from midlevel lodgings like Courtyard by Marriott to five-star luxury hotels like Ritz-Carlton. "At the Ritz-Carlton Central Park, normally filled with investment bankers and their clients, the entertainment industry and diplomats are filling rooms and restaurants now," said Arne Sorensen, Marriott's chief financial officer.

Other full-service Marriott hotels are marketing more heavily to travel discount programs like those of AARP and AAA and to government travelers on per-diem allowances.

Business travel takes a dive, and airlines and hotels feel it
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