The Royal Thai Government has launched a new 1111 hotline to receive complaints from foreigners in Thailand, in addition to the existing 1155 Tourist Police Call Center.
In case of an emergency, foreigners are advised to dial 1155. The 24-hour Tourist Police Call Center is ready to offer assistance to both tourists and foreign residents in Thailand. There will be interpreters on standby to receive all emergency calls. If the pressing cases are beyond the centerโs jurisdiction, they will be referred to the respective government agencies.
For non-emergency matters, foreigners are advised to call 1111. The center, also available 24 hours daily, is staffed by representatives from all 20 ministries to ensure prompt response for all complaints received from foreigners in Thailand. Complaints received will be coordinated through the center to related government agencies, state enterprises, and non-governmental organizations.
The government plans to expand the 1111 centerโs coverage to Thai embassies in the ASEAN countries.
The move is part of the governmentโs tireless effort to review all safety measures and standards, as well as to offer prompt assistance to foreigners who may need help while in Thailand.
Mr. Sugree Sithivanich, Deputy Governor for Marketing Communications of the Tourism Authority of Thailand, said, โThe call center also form part of a raft of measures recently launched by the Royal Thai government with an aim of improving the experience of travelers and tourists visiting the kingdom, as well as showing our commitment in welcoming visitors.โ