Westgate Resorts: Seamless & secure vacation ownership process

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Written by Linda Hohnholz

Westgate Resorts is investing in DTM Solution to offer seamless and secure vacation ownership process.

Westgate Resorts is investing in DTM Solution to offer seamless and secure vacation ownership process.

DocuSign, eOriginal, and Informa Software are collaborating to provide Westgate Resorts with an innovative digital transaction management (DTM) solution that mitigates risk and delights vacation owners.

DocuSign, Inc. (DocuSignยฎ), eOriginal, Inc., and Informa Software today have joined forces to deliver a seamless end-to-end digital transaction management (DTM) solution for Westgate Resorts. The all-digital Westgate Resorts Timeshare System will allow Westgate Resorts to become 100 percent digitally integrated throughout their entire business processesโ€”from sales presentations to customer contract execution while providing secure vaulted management of all documentation and signed contracts and loans.

QUOTES

“The complexity yet ease of use of this newly-developed Timeshare System is truly innovative,” said John Willman, treasurer and VP of mortgage services at Westgate Resorts. “We have been pleased throughout the entire process with the collaboration of eOriginal, DocuSign and Informa Software to produce a system that will benefit us for years to come. We are confident that the implementation of Digital Transaction Management will not only accelerate and control our business processes, but also increase our profitability and financial backings for the future.”

“Westgate Resorts is paving the way to a fully-digital vacation ownership industry in the next few years,” said Stephen Bisbee, CEO and president of eOriginal, Inc. “The truly end-to-end process that we have come together to implement will mitigate risk which benefits not only the buyer and seller, but also the funding sources, custodians and county recorders.”

“The most successful companies will be fully digital by the end of the decade,” said Neil Hudspith, chief revenue officer, DocuSign. “We’re pleased to support Westgate Resorts with its digital transformation by leveraging the power of DocuSign’s DTM platform with eOriginal and Informa solutions to drive ROI, maintain the highest levels of security and compliance, and to satisfy the vacation ownership industry with a completely paper-free way of doing business.”

“Partnering with eOriginal and DocuSign has allowed us to deliver an innovative technology integration that meets the increasing demands that a growing vacation ownership market places on the team at Westgate Resorts on a daily basis,” said Russ Ramski, vice president of business development of Informa Software.

The DTM solution for Westgate Resorts was developed through the use of Oracle and an API user interface to allow for Westgate Resorts to seamlessly originate, electronically execute, and securely vault every document needed in the vacation ownership process. Benefits of the cohesive process include, but are not limited to:

Providing a seamless buyer experience in a secure environment with access to all documents.

Eliminating the cost, time and potential human error of hard-copy document management by eradicating the process of printing, scanning, faxing and mailing paper contracts.

Allowing for use of mobile and tablet devices by both buyer and seller, with notarization capabilities.

Managing risk through eOriginal’s eAssetยฎ Management Services with a secure path to manage Electronic Originalยฎ documents throughout their lifecycle, ensuring the ability to pledge, sell, and securitize eAssets.

Eliminating third party transaction fees and providing continuous integration for county official records.

Through a secure and controlled process, the powerful joint solution of DocuSign and eOriginal from Informa Software allows for peace-of-mind not only for the buyer and seller who are actively engaging in the process, but also funding sources, custodians, and county recorders. The fully-digital solution complies with state notary and management requirements, in addition to providing an in-depth profile of the document’s history from inception.

About the author

Avatar of Linda Hohnholz

Linda Hohnholz

Editor in chief for eTurboNews based in the eTN HQ.

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