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Baggage And Ticketing Fees

Hawaiian Airlines matches competitors with new fees

eTN  Jul 30, 2008

HONOLULU, HI (July 30, 2008) - In response to the unprecedented economic challenges facing the airline industry, Hawaiian Airlines has announced that it is matching certain fees that its major competitors have recently adopted.

Effective with tickets purchased on or after August 1 for travel commencing on or after October 1, 2008, Hawaiian will charge $15 for passengers' first piece of checked luggage for flights between the mainland U.S. and Hawaii.

On interisland flights between the islands of Hawaii, the first piece of checked luggage will continue to be free.

Effective September 1, 2008, Hawaiian will begin charging a ticketing fee for bookings made over the telephone rather than online, $10 for interisland travel and $20 for all other routes. For ticketing at airport locations, the fee will be $25. No ticketing fees apply to transactions on

Hawaiian is also adjusting its frequent flyer mileage requirements for award travel on or after September 1, 2008. Hawaiian last changed its minimum mileage requirements for award travel 14 years ago when oil was less than $20 per barrel. The program will retain its innovative 3-tier combinable one-way awards structure that makes it easier for members to use their miles with 25 different award combinations for a round trip.

Mark Dunkerley, president and chief executive officer, said Hawaiian is seeking a balance between the company's need to cover high fuel costs with its sense of obligation to provide the local community in Hawaii with sustainable frequent, reliable and affordable service.

"Our latest financial results demonstrate why Hawaiian needs to match the revenue initiatives of our competitors. Nonetheless, we are mindful of the special needs of our kama'aina travelers, and so we have resisted levying the full complement of new fees on interisland travel," Dunkerley said.

Hawaiian previously matched competitors' introduction of a fee for the second piece of checked luggage: $17 on interisland flights and $25 on mainland flights. A fee of $25 for bags heavier than 50 pounds on all mainland and interisland flights remains in effect.

Hawaiian Airlines matches competitors with new fees

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