A bounty of tourist services on offer in Madrid

The Madrid City Council offers you all the information and services you need to make the most of your trip to Madrid.

The Madrid City Council offers you all the information and services you need to make the most of your trip to Madrid. Do you need a map of Madrid and someone to recommend must-visit sights in the city? Do you want to know what exhibitions and shows are on during your stay? Are you planning a tour for your friends who will be in town this weekend? All you have to do is drop by, phone, fax or email one of the city’s Tourist Assistance Services and Information offices and you’ll get all the help you need.

The Madrid City Council offers advice and all the information you need to explore the city. All you need to do is drop by the Plaza Mayor Tourist Center, the Colon Tourist Center or any other tourist information point situated in key areas of the city, such as Plaza de Cibeles and Callao, Paseo del Arte next to the Reina Sofia Museum and Madrid-Barajas International Airport Terminals 2 and 4. Furthermore, there is a Foreign Tourist Assistance Service (SATE) on Calle Leganitos, offering personalized attention to foreign tourists who, for any reason, may need to visit a Police Station. On the other hand, it also brings to visitors a tourist information Mobile Unit, set up at tourist hotspots such as the Royal Palace, the Prado Museum and El Rastro flea market, and also at some of the city’s most important events.

Plaza Mayor Tourist Center Logo Q de Calidad Turistica Logo Aenor Accesibilidad
Address: Plaza Mayor, 27 (Salon de Columnas de la Casa de la Panaderia)
Metro: Sol (L1, L2 and L3) and Opera (L5). Cercanias: Sol
Opening hours: Every day from 9:30 am to 8:30 pm

* Services: Personal assistance, specialized assistance, self-service consultation, Remember Madrid, new technologies, audio guides and the Official Guided Tours program.

* Other services: Madrid Shop and MadridCard tourist card.

Colon Tourist Center Logo Q de Calidad Turistica
Address: Plaza de Colon (Underground passage; access through Paseo de la Castellana on the corner with Goya)
Metro: Colon (L4). Cercanias: Recoletos
Buses: 1, 2, 3, 5, 7, 9, 14, 15, 19, 20, 21, 27, 28, 29, 37, 40, 45, 51, 52, 53, 74, 146, 149, 150, 152, 202
Opening hours: Every day from 9:30 am to 8:30 pm

* Services: Personal assistance, specialized assistance, self-service consultation, Remember Madrid, Learn Spanish and audiovisual services.

Plaza de Cibeles Tourist Information Point Logo Q de Calidad Turistica
Address: Bulevar, on the corner with Paseo del Prado. Opposite the bus stop.
Metro: Banco de Espana (L2)
Opening hours: Every day from 9:30 am to 8:30 pm

* Services: Personal assistance

Plaza de Callao Tourist Information Point Logo Q de Calidad Turistica (temporarily closed)
Address: Plaza de Callao, on the corner with C/Preciados
Metro: Callao (L3 and L5)
Opening hours: Every day from 9:30 am to 8:30 pm

* Services: Personal assistance

Paseo del Arte (Art Walk) Tourist Information Point
Address: C/ Santa Isabel (on the corner with Glorieta de Carlos V)
Metro: Atocha (L1)
Opening hours: Every day from 9:30 am to 8:30 pm

* Services: Personal assistance

Madrid-Barajas Airport Tourist Information Point, at Terminals 2 and 4 Logo Q de Calidad Turistica
Address: Madrid-Barajas Airport Terminal 2 between arrival halls 5 and 6, and Terminal 4 between arrival halls 10 and 11
Metro: Aeropuerto T1, T2, T3 (L8) and Aeropuerto T4 (L8). Cercanias: Aeropuerto T4
Opening hours: Every day from 9am to 8pm

*Services: Personal assistance

Tourist Information Screen – Literary Quarter
Address: Huertas, 39 (Asociacion de Empresarios y Comerciantes del Barrio de las Letras)
Metro: Anton Martin (L1)

CentroCentro Tourist Information Point
Address: Palacio de Cibeles (Plaza de Cibeles, s/n)
Metro: Banco de Espana (L2)
Opening hours: Tuesday to Sunday 10 am to 8 pm. Closed Mondays, January 1 and 6; May 1; and December 24, 25, and 31.

*Services: Personal assistance and self-service consultation

Other services: information point specializing in art and culture

Foreign Tourist Assistance Service (SATE)
Address: City Centre Police Station. Calle Leganitos,19 (next to Plaza de Espana).
Metro: Santo Domingo (L2), Plaza de Espana (L3 and L10) and Callao (L3 and L5)
Bus lines: 1, 2, 44, 46, 74, 75, 133, 148, C
E-mail: [email protected]
24/7 phone number: 902 102 112
Opening hours: Every day from 9 am to 12 midnight

*Assistance is provided by specialized Madrid Visitors & Convention Bureau staff and the National Police.

Tourist Information Mobile Unit Logo Q de Calidad Turistica

The mobile unit provides visitors with available information on Madrid’s tourist offer from a visual, innovative and direct perspective, since it is fitted out with the latest information technologies (DVD, television screens, laptops with 3G Internet connection, DTT and LEDS screens, and will be equipped with a Bluetooth system, to send information in a 100-metre range).

During the main holiday seasons (Easter, Summer and Christmas), the unit is positioned next to monuments and buildings that attract a great number of tourists, like the Royal Palace, the Prado Museum or CaixaForum. The unit will provide support and informative services and will work with the SAIT (Tourist Assistance and Information Services) during the special campaigns organized for different events that are staged in the city (Book Day, Gay Pride Week, the White Night, World Tourism Day, International Jazz Festival,…). It has two access ramps, with double-height security railings and an information window that can easily be accessed by people in wheelchairs.

Opening hours: From 9:30 am to 8:30 pm

About the author

Avatar of Linda Hohnholz

Linda Hohnholz

Editor in chief for eTurboNews based in the eTN HQ.

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