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US Air introduces baggage delivery service and tool to track checked bags

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US Air introduces baggage delivery service and tool to track checked bags
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Jul 11, 2013

TEMPE, AZ- US Airways now customers the ability to skip the line at baggage claim with Bags VIP delivery service; which delivers their bag to their home, hotel or office. The airline also offers customers the Track Your Bag tool on usairways.com. Track Your Bag allows travelers to follow their bags from check-in to landing from their smart phone, tablet or laptop.

"US Airways is continually exploring ways to improve our customers' experience through new services and tools that make their travels with us easier and more enjoyable," said Kerry Hester, US Airways' senior vice president, customer experience. "Customers can track their checked bag from check-in to arrival using our Track Your Bag tool and they now have the option to skip the wait at baggage claim and let Bags VIP deliver their luggage to their location of choice."

Bags VIP Delivery Service

Customers can now opt to have their bags delivered directly to their home, hotel or business with Bags VIP delivery. Travelers can schedule and pay for Bags VIP delivery up to one hour prior to their scheduled departure by visiting maketraveleasier.com/usairways. Once scheduled, customers need only to drop the bags off at the airport, pay any applicable baggage fees and they will be delivered within four to six hours of arrival. Bags VIP delivery service is offered in all domestic locations the airline serves.

Track Your Bag

Any passenger connected to the Internet can now view real-time information on the bag's status, including when the bag is checked in, on a plane, and off a plane, with US Airways' Track Your Bag tool. Track Your Bag tool can easily be accessed at usairways.com/baggage; all that is needed is a last name and baggage tag number or confirmation code. Track Your Bag is also available free on Gogo® internet equipped flights.




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