StarWorld Macau wins “Best Service Hotel of the Year” award

HONG KONG and MACAU – StarWorld Macau recently garnered the “Best Service Hotel of the Year” award during “2013 China Travel and Meetings Industry Awards” presentation ceremony held in Shanghai, becoming the only Macau hotel to receive such recognition. “China Travel and Meetings Industry Awards” aims to honor outstanding enterprises in in the travel and MICE industry in China. This award marked an important recognition by the industry given the award’s well-renowned justice and innovative originality. Other winners include The Ritz-Carlton Guangzhou, Shangri-La Hotel Suzhou and Sheraton Shanghai Waigaoqiao Hotel.

Mr. Charles So, Deputy Chief Operating Officer of StarWorld Macau, expressed his heartfelt thanks to his team members, guests and associates. “StarWorld Macau has already received 40 industry awards since our establishment in 2006. This award is also the 5th award we have in this year, marking an important recognition on StarWorld Macau’s outstanding performance and service quality. We will continue to serve with an ‘Asian Heart,’ and provide every guest with ‘Star-Rated’ experience.”

“2013 China Travel and Meetings Industry Awards” is organized by the leading travel media Travel Weekly Magazineand the Events Magazine. Each award is selected by a panel of judges which is formed by the most influential and authoritative experts in the travel industry. The award is definitely one of the most important honours in recognizing StarWorld Macau’s leading position in the hotel industry and the unparalleled service standard for every guest.

Situated in the heart of Macau’s dynamic entertainment district – the Avenida de Amizade, StarWorld Macau is the first five-star hotel and entertainment project in the Galaxy Entertainment Group. Ever since its grand opening in 2006, StarWorld Macau has been paid a high compliment from various sectors, famed for its “star-rated” quality in hospitality, entertainment, accommodation and restaurants. StarWorld Macau has gone to great lengths to make the guests feel “When I step into StarWorld, I shine like a star.”

The StarWorld Macau team’s “Asian Heart” service philosophy has been applied in every care and service provided to the guests. Round-the-clock room service is easily accessible through a “Star Service” button on the telephone in each guestroom that shows the hotel’s thoughtful and caring one-stop service. With a pillow menu provided, the guests can choose from nine different types of pillows for the best suitable material, functionality and even fragrance. Meanwhile, air purifying system is equipped in the elegantly designed entertainment area, along with professional service delivered to every guest.

The star-rated restaurants at StarWorld Macau have integrated the East and the West elements, representing the unique cosmopolitan charisma of Macau. Temptations is a secluded private garden that serves delectable international cuisines for guests to escape from the hustle and bustle of the city; the chic and posh Whisky Bar offers a panoramic view of Macau along with many fine wines and cocktails; the legendary brand Inagiku, which is the only one in Macau, features delicate Japanese dishes which have enjoyed more than a century’s fame and prestige; Laurel features a wide range of Cantonese and other provincial cuisines at their best; The twice awarded one-Michelin-star restaurant Jade Garden serves an array of contemporary yet authentic Shanghainese food; Round-the-clock restaurant Sensations provides a convenient option for guests to savour various local and Cantonese delicacies.

The management of StarWorld Macau strongly believes that the success of the company cannot be made possible without the contribution from every team member. Therefore, StarWorld Macau is dedicated to being a responsible employer by providing a comprehensive and happy environment for its team members. The company provides various trainings and even chances to visit hotel professionals overseas for employees to equip them with the latest service skills. A variety of recreational activities is also organized to build up team morale. The staff restaurant provides an abundance of choice of various dishes and salads where one can also find a massage machine to relax themselves during the break. Such attentive management style has made StarWorld Macau one of the employers in Macau to have recorded very low turnover rate compared with the other ones in the market. The loyalty of the team members to StarWorld Macau is also one of the key reasons for the hotel’s excellent and consistent star-rated service characterized by the “Asian Heart” philosophy.