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US Airways


US Airways to upgrade international experience for customers

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Apr 25, 2013

US Airways to upgrade international experience for customers

TEMPE, Ariz. - US Airways is making international travel more comfortable and convenient with several in-flight enhancements starting this spring and summer.

Beginning May 1, passengers traveling in the Economy cabin will receive complimentary headsets and complimentary wine with their main meal on flights to and from Europe, the Middle East and South America. Earlier this month, the airline also expanded DineFresh, its premium chilled meal option paired with wine that has been available on trans-Atlantic flights departing its hubs at Philadelphia and Charlotte, N.C. since last August, to select trans-Atlantic flights headed to Philadelphia and Charlotte.

DineFresh meals must be pre-ordered at least 24 hours prior to departure.

In July, US Airways will introduce new amenity kits in Envoy, its international business class. The airline has teamed up with Red Flower, a New York-based, eco-friendly beauty and lifestyle brand, to offer passengers traveling in Envoy a soft classic jute-lined bag filled with delicately scented botanical products including Ocean moisturizing body lotion, Italian Blood Orange lip balm and an Italian Blood Orange facial towelette with whole essential oils of pink grapefruit and blood orange which provide an instant boost and a sense of invigoration.

"As a world traveler, it brings me great joy and excitement to see Red Flower partnered with US Airways," says Red Flower founder Yael Alkalay. "Red Flower is a trendsetter in beauty and wellness, drawing inspiration from curative global traditions and the potent force of nature. We share our mission of creating extraordinary experiences with US Airways. Through this partnership, we hope to enhance and bring a sense of comfort, well-being and a lift of energy and spirit while traveling the skies."

In addition to the new Red Flower offerings, the amenity kit will contain socks, eyeshades, earplugs, tissues, a pen, toothbrush, toothpaste and mouthwash to ensure that customers traveling in Envoy arrive at their destination relaxed, refreshed and ready to do business.

"We've invested in improvements that will make international travel for business and leisure customers more comfortable and convenient," said Andrew Nocella, US Airways' senior vice president, Marketing and Planning "The enhancements were based on customer and employee feedback and are launching as we resume seasonal summer service to ten European cities and begin new service to Sao Paulo, Brazil."

In May, US Airways resumes daily seasonal service to Athens, Greece; Barcelona, Spain; Glasgow, Scotland; Lisbon, Portugal; Shannon, Ireland and Venice, Italy from Philadelphia. Daily, seasonal service will also operate from Charlotte hub to Dublin, Ireland; Madrid, Spain; Paris and Rome. Additional seasonal frequencies are also being added to Frankfurt, Germany from both Philadelphia and Charlotte, giving customers a choice of four daily non-stop flights from the East Coast. The seasonal flights supplement existing year-round service to 12 destinations in Europe and the Middle East. On June 8, US Airways will launch daily, non-stop year-round service to Sao Paulo, Brazil from Charlotte.

The enhancements in Envoy and economy follow a multi-million dollar investment in upgrades to US Airways' domestic First Class service and the addition of Gogo inflight internet on more than 90 percent of the US Airways fleet. On April 1, the airline began offering customers in First Class a choice of snacks in addition to their meal on long-haul flights and a continental-style breakfast on the go that includes a yogurt smoothie, croissant, almond butter, jam and a mint on overnight long-haul flights.



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