This year’s edition of the Skytrax survey set a new record with more than 12 million respondents. In the World Airport Awards, passengers take a close look at international airports and airlines every year. Skytrax asks them to evaluate airports under 40 criteria, including quality of handling and services, staff courtesy and efficiency, shopping and leisure amenities, and transit facilities.
For a 9th consecutive year, Munich Airport was named Central Europe’s Best Airport in the World Airport Awards by the London-based aviation consultancy Skytrax. In the overall European rankings, Munich was number two, behind Amsterdam, as in the previous year. At the global level, the surveyed passengers ranked only five airports ahead of Munich: Singapore, Seoul, Amsterdam, Hong Kong, and Beijing.
With these results, the Bavarian hub maintained its number 6 position from the previous year, and placed among the world’s 6 best airports for the ninth consecutive year. In its “weight class” – airports with 30–40 million passengers a year – Munich was actually number 2 in the world.
Commenting on the excellent results, Munich Airport’s CEO, Dr. Michael Kerkloh said, “Despite the major construction work on the new satellite Seite 2 von 2 terminal, we obviously succeeded in maintaining our high service and quality standards even when measured against the world’s best.”
In individual categories, strong results were posted for airport dining and the Kempinski Hotel Airport Munchen. In the opinion of the passengers, Munich has the world’s best airport restaurants. And the Kempinski Hotel Airport Munchen was chosen as Europe’s number one airport hotel and the fourth-best in the world. Michael Kerkloh said: “These excellent ratings show that Munich Airport is noted for its outstanding hospitality even at a global level.”
The world’s top 10 airports:
4. Hong Kong
9. Tokyo (Haneda)
10. London (Heathrow)