Virgin Australia sends cabin crew to etiquette, posture and language classes

Virgin Australia cabin crew are being ordered to take classes in etiquette, posture and language as part of the company's bid to take on Qantas as the airline of choice for business-class passengers.

Among the changes, flight attendants will no longer be able to greet passengers as "mate" - unless the person is a Frequent Flyer and has specifically requested they want to be addressed that way on the airline's database.