US Airline Industry
US carriers deliver best on-time performance in over two years
WASHINGTON, D.C. - Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, today reported the best industry on-time performance in more than two years and the best-ever monthly baggage-handling performance.
According to the Department of Transportation (DOT) Air Travel Consumer Report released today, 86.3 percent of flights arrived within 15 minutes of scheduled arrival time in April 2012 – the best performance for any month since November 2009, which had an on-time rate of 88.6 percent.
"Our airlines strive to consistently deliver safe, on-time service, a trend that is leading to an improved customer experience," said A4A President and CEO Nicholas E. Calio. "Thanks to operational improvements and fewer weather disruptions, our members are again delivering strong on-time performance and already this year set two all-time records for baggage handling."
Notably in April, 99.7 percent of all U.S. airline passengers had their bags delivered on time, an all-time record for any month since the government began keeping records in 1987; the previous record was set in February 2012.