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Customer Satisfaction HIts The Rock Bottom


US Airways at the bottom of airline customer satisfaction survey

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May 20, 2008

US Airways Group Inc. ranks dead last in a new customer satisfaction survey of airlines.

According to the annual American Customer Satisfaction Index by the University of Michigan, the Tempe, Ariz.-based airline's satisfaction number dropped significantly from last year. And the airline it may soon merge with - United Airlines - ranked second to last on the list.

Overall, customers gave airlines the worst grades since 2001 as the industry's scores fell for the third straight year.

Continental Airlines and US Airways registered the biggest declines from 2007, both experiencing double-digit percentage drops.

Dallas-based Southwest Airlines had the best ranking on the list for the 15th consecutive year.

US Airways is the leading carrier at Pittsburgh International Airport, handling about 68 daily flights.

bizjournals.com

US Airways at the bottom of airline customer satisfaction survey
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