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United computer outage

United Airlines restoring normal flight operations

Jun 19, 2011

CHICAGO, Ill. - United Airlines, a subsidiary of United Continental Holdings, Inc., is in the process of resuming normal operations, following a temporary computer outage Friday. The airline experienced a network connectivity issue at about 7:15 p.m. CT Friday, which was resolved at midnight.

United apologizes for the disruption caused to travelers at affected airports and is reaccommodating travelers where necessary.

"While we will be experiencing some residual effect on our flight operations throughout the weekend, United is committed to restoring normal operations as soon as possible," said Alexandria Marren, senior vice president System Operations Control. "We encourage customers to print their boarding pass prior to arrival at the airport and give themselves extra time.

"We are reaching out through multiple channels to ask customers who were inconvenienced by this event to contact us."

United has been providing regular updates for customers through Twitter and other channels.

The computer problem interrupted the airline's flight departures, airport processing and reservations systems, including access to the internet site.

United Airlines restoring normal flight operations
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