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Airlines Assisting Passengers Affected By Severe Weather


Severe winter weather expected to affect flights in Northeast region

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Severe winter weather expected to affect flights in Northeast region
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Dec 24, 2010

United Continental Holdings, Inc. today announced travel options for United and Continental customers whose flight plans may be affected by severe winter weather forecast for the Northeast region. Weather conditions are expected to make air travel difficult, forcing some delays and cancellations of flights at United’s hub at Washington Dulles and Continental’s hub at New York / Newark Liberty International Airport for travel from Dec. 25 through Dec. 27. Operations at other airports throughout the Northeast region may also be affected.

Change Flights for No Fee at united.com or continental.com

Customers scheduled on flights to, from or through the impacted areas may reschedule their itinerary with a one-time date or time change, and the change fees will be waived. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details and eligible travel dates are available at united.com and continental.com.

The fastest and most convenient way to change travel plans is via united.com or continental.com, and customers should continue to manage their reservations on the respective company’s website from which their ticket was purchased. Customers may also book a new reservation, change an existing reservation or check flight status by calling United Reservations at 800-UNITED-1 or Continental Reservations at 800-525-0280 or their travel agent. Another excellent way to receive information about flight delays, cancellations and gate changes is with United’s EasyUpdate service or Continental’s TripAlert service, which provide customers notifications via phone, text or e-mail.

Delta Air Lines is offering customers whose flight plans may be affected by winter weather expected the ability to make one-time changes to their travel schedules without fees. Delta's weather advisory encourages customers to consider postponing or re-routing their travel to avoid possible inconvenience from expected flight delays.

Customers booked on Delta-ticketed flights to, from or through the following cities may immediately rebook for travel before or after their original travel dates as long as new flights are ticketed and rescheduled travel begins by Dec. 29, 2010.

Atlanta (for travel originally booked for Saturday and Sunday, Dec. 25-26)

Baltimore (for travel originally booked for Sunday and Monday, Dec. 26-27)

Boston (for travel originally booked for Sunday and Monday, Dec. 26-27)

Newark (for travel originally booked for Sunday and Monday, Dec. 26-27)

New York City (for travel originally booked for Sunday and Monday, Dec. 26-27)

Washington, D.C. (for travel originally booked for Sunday and Monday, Dec. 26-27)

Flight delays are possible at these airports as a result of winter weather, and Delta will proactively reduce flight schedules to minimize delays.

Delta encourages customers to make changes and manage their travel at delta.com. All customers traveling in impacted markets should check their flight status at delta.com before arriving at the airport.

Changes to origin or destination may result in a fare increase. Any fare difference between the original ticket and the new ticket will be collected at the time of rebooking. Customers whose flights are cancelled may request refunds.

Delta will continue to monitor the weather and provide the latest updates at delta.com.



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