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Rwanda Training Course Improving Customer Care

More tour guides graduate in Kigali

Wolfgang H. Thome, eTN  Apr 13, 2010

Following an intensive training course lasting three weeks, 46 newly-qualified guides have graduated in Rwanda, amongst them 6 ladies. The target="_blank">Rwanda Development Board – Tourism & Conservation
, have supported this session and will continue to help with funding in order to equip more guides with skills that are expected by tourist visitors in regard of competence and conduct of their guides. Improved customer care is a key objective for the Rwandan tourism industry, and both private and public sector are committed to play their part in achieving these goals.

Manzi Kayihura, former CEO of RwandAir and now in the safari operations sector and current chairman of the Rwanda Association of Tour and Travel Agents, has hailed the achievement and will undoubtedly play his role in the tourism industry towards increased skills transfer and training opportunities for Rwandan staff.

More tour guides graduate in Kigali
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