Hahn Air Systems is introducing a new online tool, the H1 Carrier Portal, to help airline partners keep track of H1-Air reservations with the aim to ultimately improve customer service. The global consolidation service generates incremental bookings for airline partners of all sizes and business models by connecting them to all major GDSs and therefore making them available for sale via over 100,000 travel agencies worldwide under the H1 code.
The Hahn Air Systems H1 Carrier Portal allows the company’s 67 partners to access clearly arranged lists of all bookings generated via the H1 code, including useful information such as date, the booking number of Hahn Air Systems or the respective carrier, the GDS PNR, origin and destination. A detailed view shows the names of all passengers booked under the Hahn Air Systems code H1, their booking classes, compartments and HR-169 ticket numbers.
At the same time, the H1 Carrier Portal features a convenient search functionality that allows retrieving details of a specific booking based on the booking number or the GDS PNR. Information provided include the ticket status (valid or invalid for travel), connecting flights, special service requests such as wheelchair or pet in cabin, as well as contact details from passengers or travel agencies, if available.
“We designed the H1 Carrier Portal to support the staff of our partner airlines in further optimising their passenger service”, explains Alexander Proschka, Head of Hahn Air Systems. “By having easy access to all details related to a booking, the operating carrier can inform passengers in advance in case of delays or cancellations and proactively re-organize their itinerary. At the same time, our tool helps our partners’ check-in staff to identify H1-Air passengers and to confirm the validity of their tickets. We will introduce more useful features and functionalities to the H1 Carrier Portal soon.”