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Airline Industry

Airline consumer protection site launched by US DOT

Jan 19, 2010

The US Department of Transportation (DOT) has launched a new website to help consumers compare and complain about airline service.

The website (, allows travelers to file complaints to the DOT, compare historical on-time and baggage mishandling records of airlines and get helpful tips about air travel. The site also contains a compendium of information on government rules and guidance on subjects such as baggage, fare advertising, refunds, overbooking, disability and flight delays.

"This updated web site is part of our ongoing effort to improve resources for consumers and ensure that airline passengers are treated fairly when they fly," US.Transportation Secretary Ray LaHood said. "We want to make it as easy as possible for consumers to find the information they need to make their air travel experience as smooth and hassle-free as possible."

The website, which is aimed at US citizens but contains some information about international carriers operating in the US, is also available in Spanish.


Airline consumer protection site launched by US DOT
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