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Next Generation Check-In

Qantas plans airport of the future

eTN Staff Writer  Nov 11, 2009

Speaking at the National Aviation Press Club today, Qantas chief executive, Mr.
Alan Joyce, said the Airport of the Future initiative will begin next year with the introduction of next generation check-in. Plans to overhaul its domestic airport check-in will halve check-in times for customers at CityFlyer ports across Australia.

“Qantas will be introducing new world-leading technology to revolutionize the
airport experience for its customers around Australia,” Mr. Joyce said. “Qantas Frequent Flyers’ cards will be embedded with an intelligent chip,
transforming them into personal boarding passes linked to permanent bag tags. This will enable Qantas passengers to swipe their Frequent Flyer card on a
reader and head to a simplified baggage drop or straight through the security
process to their departure gat, or Qantas lounge.

“The first stage of our Airport of the Future initiative will help eliminate queues for our customers. It will commence in Perth and will be followed by Sydney, Melbourne, Brisbane, Adelaide, and Canberra."

The service will be available for all Qantas Frequent Flyers from Silver through to Platinum and all Qantas Club Members. Bronze Frequent Flyers and nonfrequent flyers will also see significant upgrades to their check-in arrangements, with hosted kiosks and rapid bag drop.

“With this new personal boarding pass and permanent bag tag, checking in
baggage will no longer be a chore – no more baggage stickers and weigh-ins at
the desk. While the process will be simple, the technology behind it will ensure the full range of security checks remain solidly in place,” Mr. Joyce said.

Mr. Joyce said the new approach was expected to halve check-in time. “Next-generation check-in is all about responding to our customers’ desire for
increased speed and ease through the airport process,” he said. “The response from customers, in our market research, to the major innovation, has been overwhelmingly positive.

“Importantly, the changes will provide new added services for our Frequent
Flyers, particularly business travelers, who are time poor and looking for ease
and efficiency when they fly.”

A next generation check-in will commence in Perth in mid-2010. Roll-out will then commence in Sydney towards the end of next year, Melbourne in early 2011 and remaining CityFlyer ports through the year.

Qantas plans airport of the future
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