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From Kuala Lumpur

Due to drop in demand, Malaysia Airlines suspends services to Stockholm and New York

eTN Staff Writer  Jul 07, 2009

Malaysia Airlines will suspend its thrice-weekly services from Kuala
Lumpur to New York via Stockholm and vice versa effective October 2009.
The last flight from Kuala Lumpur to New York will be on September 30, while the last flight departing New York will be on October 1 and Stockholm on October 2, 2009.

Malaysia Airlines commercial director, Datoā€™ Rashid Khan said: ā€œWe have been serving New York since 1998 and Stockholm since 2004. We have decided to suspend the services as demand has dropped due to the global economic crisis.

"The suspension is part of our continuous review to ensure that we retain the correct balance in network and fleet utilization given supply and demand.

"We are making arrangements to notify all who are affected. Customers holding tickets issued prior to today for flights from Kuala Lumpur to New York/Stockholm [and] vice versa and Stockholm to New York [and] vice versa will be eligible for a refund, without any fees. We can also make arrangements for them to fly with our partner airlines should they wish to continue with their journey.ā€

Malaysia Airlines will continue to offer its thrice weekly flights from Kuala Lumpur to Los Angeles via Taipei. It will maintain an office in New York and continue to offer services to the Big Apple via its airline partners.
Malaysia Airlines will also maintain an office in Stockholm, and customers can continue to connect to Stockholm via Amsterdam with Malaysia Airlinesā€™ code share partner, KLM.

For further information, customers can contact their travel agents. Those who purchased their tickets via Malaysia Airlinesā€™ offices, the call center, and website can contact Malaysia Airlinesā€™ call center at 1-300-88-3000 (Malaysia). Customers in North America can contact the Los Angeles office at 1-800-552-9264, while those in Sweden are to call the Stockholm office at 08-505-30050.

Due to drop in demand, Malaysia Airlines suspends services to Stockholm and New York
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